Return & Refund Policy

At Nixgold Packaging, most of our products are made to order according to each customer’s selected size, material, color, quantity, printing, and logo requirements.

Custom-Made Products

All customized and personalized products are final sale and cannot be returned, exchanged, or refunded once production has begun. This includes products made with custom sizes, colors, materials, logos, text, artwork, or other personalized details.

Please carefully check all order details, spelling, measurements, colors, quantities, and design proofs before giving final approval.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

Changes or cancellations may only be accepted before production begins. Once materials have been prepared, printing has started, or production is underway, the order cannot be changed or cancelled.

Any sample, design, material, or production costs already incurred may be non-refundable.

Approved Designs

Production will be arranged according to the design proof, sample, or order details approved by the customer. Nixgold Packaging is not responsible for errors that were included in the customer-approved design, such as incorrect spelling, measurements, logo placement, colors, or other customization details.

Handmade Product Variations

As our products are handmade, slight variations may occur between the finished product and the photographs or samples shown.

Small differences in color, texture, stitching, printing position, and measurements are a natural part of handmade production and are not considered defects.

Shipping Issues

We are not responsible for delivery delays caused by customs clearance, incorrect address information, public holidays, weather conditions, or courier disruptions.

If your parcel is lost or damaged during transportation, please contact us and we will assist you in communicating with the shipping provider.

Non-Customized Products

For non-customized products, please contact us within 7 days of delivery if you wish to request a return. Products must be unused, undamaged, and returned in their original packaging.

Return shipping costs are generally the responsibility of the customer unless the product is defective or incorrect.

Please contact our customer service team before placing an order if you have any questions about customization, production, returns, or refunds.

By confirming and paying for a customized order, you acknowledge and accept this Return & Refund Policy.